The lettering kept sticking to the paper backing. What should I do?
Detailed Customer Question
I received my lettering today and they look great. I have one problem. I tried to apply the decal and I followed the instructions, but when I got to step 4 the decal kept sticking to the paper backing. So I am going to wait to hear back from you. Is there anything I can do to prevent this from happening? How can I get it to stick to the masking and not the paperback?
This happens because of high humidity. But it can be fixed.
Lay the graphic on a table with the paper on the bottom, the premask on the top, re-squeegee the premask. Then start back with step #1; it should work now.
If it went through very high humidity the wax paper can tear and stick to the vinyl but not to the premask. If this happens, it takes a delicate touch using a knife/razor blade/finger nail (or whatever you have handy) to slide between the paper and graphic where it has torn. This is rare, but it has happened.
If it messes up, let us know and we’ll send another one out.
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