What happens if I order the wrong decal size or color? Can I get my money back?

Since all work is custom, we strongly encourage you to give careful attention when placing your order. Your order is custom made just for you. It could not be ‘restocked’ and later resold to anyone else.

We strive to achieve fast turnaround on all orders. If you make a mistake, email us right away. We may be able to change your order before production begins. However, keep in mind, most orders mail out the same day ordered.

If your custom order is made, but then you realize something should have been different…this is very sad. We don’t like to send out products that won’t work – even if they are made how they were requested. On the other hand, we cannot absorb all mistakes.

Keeping in mind we are a small family run business, we simply can not make it again for free. Nobody wants to work for free. Then when you add the extra material and shipping spent, well, frankly, that would not be fair.

Not to overstate the issue because this is really the truth: Somebody has to pay for mistakes. We are not a big corporation. If we have to redo work for free, then yes someone in the family is not getting paid to redo the work. If material has to be used for free and shipping has to be sent for free, less money is made. In other words somebody’s paycheck will be smaller for the week. WE absorb the cost of our mistakes. While we do work on the moto: “The customer is always right”. We all still need to be fair. Still, we can help out when a customer makes a mistake.

What can we do? All that we can. This may mean a reduced price on sending out the corrected item.

So again, please pay careful attention when placing your order; and if you have any questions, let us know right away.

Have another question about decals, signs, lettering,
or stripes?