Frequently Asked Questions
SignSpecialist.com FAQ > Questions About Ordering > What happens if I order the wrong size / color/ item? Get my money back?

What happens if I order the wrong size / color/ item? Get my money back?

All work is customSince all work is custom, we strongly encourage you to give careful attention when placing your order. Your order is custom made just for you. It could not be ‘restocked’ and later resold to anyone else.

We strive to achieve fast turnaround on all orders. If you make a mistake, email us right away. We may be able to change your order before production begins. However, keep in mind, most orders mail out the same day ordered.

If your custom order is made, but then your realize something should have been different….. this is very sad (since a custom made order could not be resold to anyone else). We don’t like to send out products that wont work – even if they are made how they were requested. On the other hand, we can not absorb all mistakes.

Keeping in mind we are a small family run business, we simply can not make it again for free. Nobody wants to work for free. Then when you add the extra material and shipping spent, well, frankly, that would not be fair.

What can we do? All that we can. This may mean a reduced price on sending out the corrected item.

So again, please, pay careful attention when placing your order. And if you have any questions please let us know right away.

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