Do I have to go through the order process if I’ve ordered before?
Detailed Customer Question
A few months ago I ordered from you, can you just send the same thing again and just charge my card? Or do I have to go through the order process again?
It would be nice if you could just drop an email to us and skip the ordering process. A couple of points that makes this a ‘no go’.
First, we don’t have any credit card numbers on file. To insure security, the ordering process is completely automated. This normally is a very good thing. But it does mean we can not manually create a ticket and charge your card. (Also for your security, never send credit card information by email. While you may trust us, that is not the concern. All the computers that route your email between your computer and ours are not secure with a simple email transmission. Again, never send credit card information by email.)
Also, because of the “p’s and q’s”* nature of this business, it really is best to go through the ordering process. (p’s and q’s = so many things to get just right – or that we could get just a little wrong – ie p’s and q’s are very similar). For instance, if the mailing address is just a little wrong, it will cause needless waste of time and postage. Or, regarding the actual decal, stripe, sign, etc…, there are so many details to get just right – color, size, quantity, options, etc… that it really is best to take the time and be sure to get it the way you want. What may help on this is: your old order. If you no longer have access to it (threw away paper invoice, deleted email invoice from your inbox), no worries. Let us know, we’ll look it up and email it to you. You can then use this as a guide when placing your order.
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