Porch Pirates!  Will you refund my money or make it again for free?

Our refund policy states that a refund is available on custom made orders for anything that is our fault. If the package was stolen by porch pirates or eaten by the neighbor’s dog or any other action outside of our responsibility, we simply can not absorb that cost and stay in business and continue to provide our service.

Now if the Post Office or UPS loses a package we have recourse. We can fill out paperwork with the Post Office or UPS and resend the order out right away. But if they show our custom made product delivered to the property but somehow it is now lost or stolen. Well, we can not make it again for free. Nobody wants to work for free. Then when you add the extra material and shipping spent, well, frankly, that would not be fair.

Of course life is not always fair. If you have had a porch pirate, please contact the Police for the crime committed on your property. Still do contact us and a discount can be applied to the next order.

Also, it might be a good idea to ship to a different address.