Why do you first answer return phone calls by email or text?

Good question.

First, this is efficient. Most questions have already been asked before by another customer and a page like the one you are reading has probably been created that answers the concern or question. Our reply email will likely include a link to a page a lot like this one. “Efficient” is good because this enables us to have the highest quality product at the very best price. We know some really just want to talk to someone on the phone. But if this mental hurdle can be leaped, most come to embrace communicating by email or text.

But, there is another good reason to communicate by email or text. We get dozens of calls everyday where the customer does not know what they want, and just want to “talk it out” and try to figure out what will be best to order. Verbally, there is not much we can do besides provide a listening ear. The old saying is true: “a picture is worth a thousand words”. Yes, by email we can do a lot more than just “talk it out”. By email we can provide visual references to what may be the answer to questions like: How big will it be? or What color would look best? or Should I get this one?, etc…

For “nailing down” a design or concept, the written word is much better than a verbal conversation. Email and texting is even better, since pictures can also be shared.

While it is more work, especially for those that are verbal in nature or hate texting, make the effort, send us an email about your question or concern, and, in the end, you will find the initial “trouble” well worth the effort.

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